Premium status is tied to your F-Secure Mobile Security account, not to your device.
If you have recently acquired a new device, or uninstalled/reinstalled F-Secure Mobile Security on an existing device and now only see a free version of F-Secure Mobile Security, you may have signed up for F-Secure Mobile Security Premium using a different account. Having two F-Secure Mobile Security accounts may cause issues with F-Secure Mobile Security Locate feature and delays in Support Team response. We recommend that you retain a single account if possible.
If you know the login email address and password of your Premium account, you can easily add your new device to your account.
For Android 7 and above devices
- Open the Settings menu of your phone (not F-Secure Mobile Security app settings) > Security > Device Administrators and uncheck the box next to F-Secure Mobile Security. (If the box is not checked, skip to step 3)
- Choose Deactivate on the next screen and choose OK on the warning pop up.
- Go to Settings > Apps > F-Secure Mobile Security and choose Storage then Clear data
- Open the F-Secure Mobile Security app and use the Existing User field to enter the email address of your F-Secure Mobile Security Premium account.
For iOS devices
Uninstall and Reinstall the F-Secure Mobile Security app to sign back in with the correct account.
- Find F-Secure Mobile Security on your home screen and press and hold the app until it starts to wiggle.
- Press the x that appears on the app to delete it from your phone.
- Open the App Store and search for F-Secure Mobile Security and download the app.
- Open the F-Secure Mobile Security app and choose to sign in as an existing user with the email address of your F-Secure Mobile Security Premium account.