Premium status is tied to your Lookout Life account, not to your device.
If you have recently acquired a new device, or uninstalled/reinstalled Lookout Life on an existing device and now only see a free version of Lookout Life, you may have signed up for Lookout Life Premium using a different account. Having two Lookout Life accounts may cause issues with Lookout Life's Locate feature and delays in Support Team response. We recommend that you retain a single account if possible.
If you know the login email address and password of your Premium account, you can easily add your new device to your account.
For Android 7 and above devices
- Open the Settings menu of your phone (not Lookout Life app settings) > Security > Device Administrators and uncheck the box next to Lookout Life. (If the box is not checked, skip to step 3)
- Choose Deactivate on the next screen and choose OK on the warning pop up.
- Go to Settings > Apps > Lookout Life and choose Storage then Clear data
- Open the Lookout Life app and use the Existing User field to enter the email address of your Lookout Life Premium account.
For iOS devices
Uninstall and Reinstall the Lookout Life app to sign back in with the correct account.
- Find Lookout Life on your home screen and press and hold the app until it starts to wiggle.
- Press the x that appears on the app to delete it from your phone.
- Open the App Store and search for Lookout Life and download the app.
- Open the Lookout Life app and choose to sign in as an existing user with the email address of your Lookout Life Premium account.