We've found on some Android devices data connectivity can be disrupted when the Safe Browsing VPN is enabled in conjunction with Android's "Always on VPN" feature. Disabling this feature should resolve these issues.
You can disable Always on VPN from your Android device settings:
Instructions for most Android 7+ devices:
- Open Android's main Settings
- Tap Network
- Tap VPN, or Basic VPN
- Next to Lookout, tap the gear icon
- Turn off Always on VPN
Instructions for Samsung 8+ devices:
- Open Androids main Settings
- Tap Connections
- Tap More Connections
- Tap VPN
- Next to Lookout, tap the gear icon
- Turn off Always on VPN
Note: Some Android devices vary the location of the VPN setting. If the above directions do not apply to your device, please contact your device's user manual or online guide for specific steps.
If you still need assistance, please use the "Have a question? Submit a request" option at the bottom of this page.
For more context, please see below:
Android's Always on VPN feature changes how the device attempts to connect to the internet when a VPN is active. It will restrict data access unless the VPN is connected. Safe Browsing uses a VPN service to function, but is not a true VPN. It is used to analyze web traffic and determine if a website or URL, is malicious.
To be as efficient as possible, Safe Browsing is only active when it needs to analyze web traffic. This means the VPN is always running, and showing the key icon in your notification bar, but the service itself isn't always being used. When Always On VPN is enabled, Android expects all data to be routed through the VPN, which can't happen when Safe Browsing isn't active. Turning off Always on VPN should resolve connectivity issues when attempting to load certain apps or browse the web.