Frequently Asked Questions
Please search our support FAQ for answers. You can browse them here.
Announcements
- Breaking News! Lookout Life will soon be F-Secure Mobile Security
- F-Secure Mobile Security is detecting a vulnerability in Chrome. What should I do?
- How do I contact F-Secure Mobile Security customer support?
- How does F-Secure Mobile Security protect my data?
- What are F-Secure Mobile Security privacy policies?
- Terms of Service
General Questions
- How do I add another device to my account?
- How do I sign up and install F-Secure Mobile Security?
- How do I register with F-Secure Mobile Security?
- How do I log out of the F-Secure Mobile Security app?
- How do I locate, scream, lock or wipe my tablet or phone?
- How do I uninstall F-Secure Mobile Security?
ID Scan
- What is Identity Protection?
- What is a data breach?
- What should I do if my email has been involved in a data breach?
- Are the emails I input kept safe?
- If my email wasn’t involved in a data breach, is my data vulnerable?
- Can I use ID Scan with any email address or only the one that’s registered with F-Secure Mobile Security?
Identity Protection
- How can a credit freeze help protect me from identity theft?
- How do I upgrade to Premium Plus on iOS?
- How will I know Identity Protection is available for my device?
- What is breach report?
- How do I delete my personal information I've provided for Identity Protection?
- What personal information is generally taken when a breach occurs?
F-Secure Mobile Security for Android
- How do I enable Privacy Guard for Android?
- What is Privacy Guard for Android?
- Why does Theft Protection state "Turn On"?
- How to disable Android Screen Lock
- How do I run an Antivirus Scan?
- Why can't I uninstall F-Secure Mobile Security?
F-Secure Mobile Security for iOS
- What is Privacy Guard for iOS?
- What is Safe Browsing for iOS?
- Why did F-Secure Mobile Security remove the Safe Browsing VPN on iOS?
- How do I make my iPhone scream?
- How does F-Secure Mobile Security protect iPhones & iPads?
- How do I uninstall F-Secure Mobile Security on iOS?
Managing Your F-Secure Mobile Security Account
- I forgot my password, how do I get a new one?
- How many phones/devices can I have on my account?
- How do I cancel my F-Secure Mobile Security account?
- How do I remove a device from F-Secure Mobile Security?
- Can I locate my device with F-Secure Mobile Security if I don't have the app?
- I changed my phone number, how do I update my account?
Premium and Billing
- What features does Premium offer?
- Why do Android and iOS have different Premium features?
- How do I enable F-Secure Mobile Security Premium with an activation code?
- How does F-Secure Mobile Security verify credit card purchases?
- Should I upgrade to Premium if my device is missing?
- Why has Premium disappeared from my device?
Anti-Malware Scan
Theft Alerts
Safe Browsing for Android
- The Safe Browsing VPN is causing connectivity issues. What should I do?
- What is Safe Browsing for Android?
- What is the key / lock icon?
- Should the Safe Browsing VPN be on at all times?
- Does Safe Browsing increase F-Secure Mobile Security battery usage?
- What if I’m using another VPN?
Locate, Scream, Lock & Wipe
- How do I unlock my device?
- Why didn't my Locate complete?
- What will the Wipe feature erase?
- What do I do if my phone is lost or stolen?
- Do F-Secure Mobile Security features work when the phone is off?
- How does the Locate feature work?
Allstate Identity Protection with F-Secure Mobile Security
- How do I register F-Secure Mobile Security included with my Allstate Identity Protection?
- What features are included with my Allstate Identity Protection with F-Secure Mobile Security?
- I think my device has malware. What do I do?
- I have Allstate Identity Protection with F-Secure Mobile Security and need help. How do I contact Support?
- I have an Allstate Identity Protection Family Plan and can't get F-Secure Mobile Security Premium to activate. What do I do?
- How many devices can I protect with F-Secure Mobile Security Premium?